Terms of service

TERMS OF SERVICE

Last Updated: August 2026

Welcome to Mango Monkeyz.

These Terms of Service (“Terms”) govern your access to and use of the Mango Monkeyz website, online store, products, services and related features.

Throughout these Terms, “Mango Monkeyz”, “we”, “us” and “our” refer to Mango Monkeyz and/or the legal entity operating the Mango Monkeyz business, as applicable.

The words “you”, “your”, “customer” and “user” mean any person who visits our website, communicates with us, creates an account, places or attempts to place an order, or otherwise uses our services.

By accessing our website, placing an order, creating an account or using our services, you agree to be bound by these Terms and the policies incorporated into them.

If you do not agree with these Terms, please do not use our website or services.

1. ABOUT MANGO MONKEYZ

Mango Monkeyz is an Indian kidswear brand offering clothing, co-ord sets and related products for children.

Our online store may be operated using third-party technology and service providers, including Shopify, payment gateways, logistics providers and other service partners.

2. ELIGIBILITY TO PLACE AN ORDER

By placing an order with Mango Monkeyz, you represent that you are legally capable of entering into a binding transaction under applicable Indian law.

Where the purchaser is a minor or is otherwise not legally competent to contract, the transaction must be completed by or with the involvement of a parent, lawful guardian or legally competent adult.

Our children's products are intended to be purchased and selected by responsible adults.

3. YOUR ACCEPTANCE OF THESE TERMS

By completing checkout and placing an order, you acknowledge that you have had an opportunity to review:

  • these Terms of Service;

  • our Return, Exchange & Refund Policy;

  • our Shipping Policy;

  • our Privacy Policy; and

  • any product-specific terms displayed at the time of purchase.

These policies form part of your agreement with Mango Monkeyz.

Nothing contained in our policies is intended to remove any mandatory right available to a consumer under applicable Indian law.

4. PLACING AN ORDER DOES NOT GUARANTEE ACCEPTANCE

Submitting an order through our website constitutes a request to purchase the selected products.

An order is not necessarily accepted merely because:

  • checkout has been completed;

  • an order number has been generated;

  • an automated confirmation message has been sent; or

  • a payment authorisation has initially been received.

We may carry out reasonable verification before accepting or dispatching an order.

Mango Monkeyz may refuse, hold, verify or cancel an order where reasonably necessary because of:

  • product unavailability;

  • stock errors;

  • pricing or technical errors;

  • payment failure;

  • suspected payment fraud;

  • suspicious transaction activity;

  • incorrect or incomplete customer information;

  • inability to verify an order;

  • previous fraudulent or abusive activity;

  • repeated COD refusals;

  • repeated Return-to-Origin activity;

  • attempted promotional abuse;

  • unusually large quantities suggesting unauthorised resale;

  • security concerns;

  • delivery restrictions; or

  • other legitimate operational or legal reasons.

If Mango Monkeyz cancels a prepaid order after valid payment has been collected, the applicable amount will be refunded in accordance with our policies and applicable law.

5. ORDER VERIFICATION

To protect Mango Monkeyz and genuine customers against fraudulent transactions, we may conduct reasonable verification before dispatch.

Depending on the circumstances, verification may include confirmation of:

  • customer name;

  • phone number;

  • email address;

  • delivery address;

  • order details;

  • payment status;

  • Cash on Delivery confirmation; and

  • other information reasonably necessary to verify the transaction.

We may contact you by phone, email, WhatsApp, SMS or another communication method provided during checkout.

Orders that cannot reasonably be verified may be delayed, placed on hold or cancelled.

6. CASH ON DELIVERY

Cash on Delivery (“COD”) may be made available for selected orders, locations, products or customers.

COD is a payment facility and is not guaranteed for every order.

Mango Monkeyz may restrict, suspend or disable COD for future orders where reasonably necessary because of:

  • repeated refusal of COD parcels;

  • repeated RTO orders;

  • fraudulent ordering behaviour;

  • false or incomplete delivery information;

  • repeated non-responsiveness to delivery attempts;

  • previous payment or return fraud;

  • suspicious ordering patterns; or

  • other legitimate fraud-prevention or logistics concerns.

Where appropriate, Mango Monkeyz may require future orders associated with such activity to be prepaid.

7. COD ABUSE & DELIBERATE DELIVERY REFUSAL

Please place a COD order only if you genuinely intend to receive and pay for the order.

We understand that genuine circumstances may occasionally prevent delivery.

However, repeated or deliberate conduct such as:

  • knowingly placing orders with no intention of accepting them;

  • providing false addresses;

  • intentionally providing incorrect phone numbers;

  • repeatedly refusing confirmed deliveries;

  • ordering large quantities and refusing delivery without legitimate reason; or

  • using different accounts or contact details to circumvent COD restrictions

may be treated as suspected misuse.

Subject to applicable law, Mango Monkeyz may consequently:

  • cancel pending COD orders;

  • disable COD;

  • require prepaid payment;

  • restrict discretionary promotional benefits; or

  • decline future transactions where reasonably justified.

8. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to a cart or wishlist does not reserve inventory.

In rare circumstances, inventory may become unavailable after an order is placed because of:

  • simultaneous purchases;

  • inventory-sync errors;

  • quality-control rejection;

  • damaged stock; or

  • technical issues.

If we cannot fulfil an item in a prepaid order, the applicable amount will be refunded or another lawful resolution will be offered.

9. PRICING

Unless stated otherwise, prices displayed on our website are in Indian Rupees (INR).

Applicable taxes, shipping charges, COD fees or other charges will be displayed where required.

Product prices may change without prior notice.

However, once an order has been validly accepted, subsequent price changes will not ordinarily alter the accepted price except where an obvious or genuine pricing error has occurred and applicable law permits correction.

10. PRICING & WEBSITE ERRORS

Despite reasonable precautions, errors may occasionally occur on our website.

These may include:

  • incorrect prices;

  • incorrect discounts;

  • incorrect inventory;

  • typographical errors;

  • promotional-code errors;

  • incorrect product descriptions;

  • technical bugs; or

  • checkout configuration errors.

Where an obvious or genuine error occurs, Mango Monkeyz may correct the information and, where legally permissible, cancel an affected order.

Where payment has already been collected for a cancelled order, the applicable amount will be refunded.

Mango Monkeyz will not deliberately use misleading pricing or representations to induce consumers to purchase products.

11. PAYMENT

Available payment methods may include:

  • UPI;

  • credit/debit cards;

  • net banking;

  • supported wallets;

  • authorised payment gateways;

  • Cash on Delivery; and

  • other methods shown at checkout.

Payment processing may be handled by independent payment service providers.

By providing payment information, you represent that you are authorised to use that payment method.

12. PAYMENT FRAUD

The following conduct is prohibited:

  • use of stolen cards;

  • use of stolen bank or UPI credentials;

  • unauthorised use of another person's payment method;

  • submission of manipulated payment screenshots;

  • submission of falsified payment confirmations;

  • misuse of refund processes;

  • impersonation of another person;

  • payment fraud; or

  • other unauthorised financial activity.

Where we reasonably suspect fraudulent activity, we may:

  • place the order on hold;

  • cancel the order;

  • withhold dispatch pending verification;

  • request reasonable verification;

  • communicate with the relevant payment provider;

  • preserve relevant transaction information; and

  • take other lawful protective measures.

Where appropriate, suspected unlawful conduct may be reported to competent authorities or relevant payment providers.

13. CHARGEBACKS & PAYMENT DISPUTES

Customers retain the right to raise legitimate payment disputes or unauthorised-transaction claims through their bank or payment provider.

We encourage customers to contact Mango Monkeyz first where there is an order-related problem so we can attempt to resolve it.

However, deliberately making false statements to obtain a chargeback may constitute fraud or misuse.

Examples may include falsely claiming:

  • an order was never delivered despite evidence of delivery;

  • a refund was never issued when it was;

  • a transaction was unauthorised when it was knowingly placed;

  • a materially different product was received when the correct item was supplied; or

  • an order was not received while retaining the merchandise.

Where a chargeback is initiated, Mango Monkeyz may submit relevant evidence to the payment processor or financial institution.

This may include:

  • order confirmation;

  • IP/technical transaction information where lawfully processed;

  • payment records;

  • customer communications;

  • courier records;

  • delivery confirmation;

  • tracking information;

  • OTP or other delivery confirmation where available;

  • return records;

  • photographs;

  • refund records; and

  • other information relevant to the dispute.

Repeated or demonstrably fraudulent chargeback activity may result in enhanced verification or restriction of future transactions where permitted by law.

14. SHIPPING & DELIVERY

Mango Monkeyz uses third-party courier and logistics providers to deliver orders.

Estimated delivery timelines are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances including:

  • courier delays;

  • weather;

  • public holidays;

  • strikes;

  • natural disasters;

  • regulatory restrictions;

  • incorrect addresses;

  • inaccessible delivery locations;

  • customer unavailability;

  • transportation disruption; or

  • circumstances beyond our reasonable control.

Nothing in this clause removes rights available to consumers under applicable law.

15. CUSTOMER RESPONSIBILITY FOR DELIVERY DETAILS

Customers are responsible for supplying accurate and complete:

  • recipient name;

  • delivery address;

  • PIN code;

  • telephone number; and

  • other information reasonably required for delivery.

Mango Monkeyz is not ordinarily responsible for a delivery failure caused solely by materially incorrect information supplied by the customer.

Where an order is returned because of incorrect information or repeated unsuccessful delivery attempts attributable to the customer, reasonable re-shipping costs may apply where permitted by law.

16. DELIVERY DISPUTES

If you believe an order marked delivered has not been received, please contact us promptly so that we can investigate with the courier.

Depending on availability and applicable law, relevant investigation material may include:

  • tracking records;

  • delivery timestamps;

  • delivery scans;

  • OTP confirmation;

  • recipient confirmation;

  • courier communication;

  • delivery photographs;

  • delivery-location information; and

  • other logistics records.

No individual type of courier evidence will automatically defeat a legitimate claim where credible contrary evidence exists.

17. TAMPERED OR DAMAGED PACKAGES

If your package appears visibly:

  • opened;

  • torn;

  • materially damaged;

  • resealed; or

  • tampered with,

we recommend refusing delivery wherever reasonably possible.

Where such a parcel has already been accepted, customers should preserve the packaging and promptly photograph or record its condition.

Please contact Mango Monkeyz customer support so that the matter can be investigated.

18. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, cancellations and refunds are governed by our separate Return, Exchange & Refund Policy.

That policy forms part of these Terms.

Nothing contained in these Terms or our Return Policy limits mandatory consumer remedies provided under applicable Indian law.

19. RETURN INSPECTION

Receipt of a returned parcel does not automatically constitute approval of a return, exchange or refund.

Returned merchandise may be inspected and compared against fulfilment records.

Inspection may include:

  • product identity;

  • SKU/style;

  • colour;

  • size;

  • print/design;

  • tags;

  • labels;

  • condition;

  • stains;

  • odours;

  • signs of washing;

  • signs of wear;

  • alteration;

  • packaging;

  • missing components; and

  • any other reasonable identifiers associated with the product/order.

Returns will be handled in accordance with our Return, Exchange & Refund Policy and applicable law.

20. PRODUCT SUBSTITUTION & RETURN FRAUD

Deliberate return fraud is prohibited.

Examples include:

  • returning another brand's garment;

  • returning a different Mango Monkeyz garment;

  • substituting an old product for a new product;

  • returning counterfeit goods;

  • replacing tags;

  • manipulating labels;

  • returning a used product while claiming it is unworn;

  • intentionally damaging a product and claiming it arrived damaged;

  • falsely claiming an item was missing;

  • falsely claiming a different product was delivered;

  • altering photographs or videos;

  • fabricating an unboxing video;

  • falsifying courier evidence; or

  • retaining merchandise while attempting to obtain a fraudulent refund.

Where fraud is reasonably suspected, Mango Monkeyz may conduct additional verification before approving the claim.

Relevant records may be preserved in accordance with applicable law.

21. FRAUD PREVENTION

For legitimate purposes including:

  • fraud prevention;

  • payment security;

  • order fulfilment;

  • risk management;

  • returns verification;

  • dispute resolution; and

  • legal compliance,

Mango Monkeyz and authorised service providers may process relevant transaction and account information in accordance with applicable privacy and data-protection law and our Privacy Policy.

This may include, where appropriate:

  • contact information;

  • delivery information;

  • account information;

  • transaction history;

  • payment status;

  • order history;

  • return history;

  • refund history;

  • communications;

  • device or technical information;

  • courier information; and

  • fraud indicators.

22. REPEAT ABUSE & FRAUDULENT BEHAVIOUR

Mango Monkeyz may use reasonable and proportionate measures against patterns of demonstrable fraud or abuse.

Depending on the circumstances and applicable law, these may include:

  • enhanced order verification;

  • disabling COD;

  • requiring prepaid payment;

  • restricting promotional privileges;

  • cancelling suspicious orders; or

  • declining future transactions.

A genuine return, complaint, negative review, refund request, consumer complaint or legitimate chargeback will not by itself be considered fraudulent conduct.

23. PROMOTIONAL CODES, COUPONS & OFFERS

Coupons and promotional offers are subject to the conditions displayed with the offer.

Unless otherwise stated:

  • promotional codes have no cash value;

  • eligibility conditions may apply;

  • offers may have an expiry date;

  • product exclusions may apply;

  • minimum order requirements may apply;

  • offers may not be combinable; and

  • usage limits may apply.

Mango Monkeyz may revoke benefits obtained through deliberate promotional abuse.

Examples include:

  • creating multiple fake identities to repeatedly obtain a one-time discount;

  • manipulating referral programs;

  • exploiting a technical checkout error;

  • using automation to generate discounts;

  • unauthorised resale of promotional codes; or

  • other deliberate circumvention of clearly stated offer conditions.

24. ACCOUNTS & CUSTOMER INFORMATION

Where customer accounts are available, users are responsible for maintaining the confidentiality of their account credentials.

You must not:

  • impersonate another person;

  • create an account using false identity information for fraudulent purposes;

  • access another person's account without permission; or

  • attempt to circumvent account restrictions through multiple accounts.

Please contact us if you reasonably believe your account has been compromised.

25. PRODUCT INFORMATION

We make reasonable efforts to ensure our product:

  • photographs;

  • descriptions;

  • measurements;

  • materials;

  • colours;

  • care instructions; and

  • other information

are accurate.

However, minor variations may occur because of manufacturing processes, photography, lighting and screen settings.

Minor variations that do not materially change the product or amount to misrepresentation will not ordinarily constitute defects.

26. COLOUR VARIATION

Colours displayed on a phone, tablet, laptop or monitor can vary depending upon:

  • display technology;

  • brightness;

  • colour settings;

  • lighting; and

  • photography.

We therefore cannot guarantee that every screen reproduces a garment colour with complete precision.

This does not exclude claims where the product supplied is materially different from the product represented or ordered.

27. SIZING

Children of the same age can differ considerably in height, weight and proportions.

Age-based sizing is therefore a guide.

Customers are encouraged to review our size chart and available garment measurements before ordering.

Size-related exchanges are governed by our Return, Exchange & Refund Policy.

28. CO-ORD SETS

Where a T-shirt and shorts or other products are sold together as one set, they are treated as one product unless expressly stated otherwise.

Returns or exchanges of such sets ordinarily require the complete set to be returned in accordance with our Return, Exchange & Refund Policy.

29. CARE OF GARMENTS

Please follow any care instructions supplied with the garment or displayed on our website.

Damage caused after delivery solely by:

  • improper washing;

  • bleaching;

  • inappropriate ironing;

  • excessive heat;

  • alteration;

  • misuse; or

  • failure to follow reasonable care instructions

will not ordinarily constitute a manufacturing defect.

This does not affect rights concerning defects that existed when the product was supplied.

30. CHILD SAFETY & PARENTAL RESPONSIBILITY

Mango Monkeyz clothing is designed for children but should be purchased and selected by responsible adults.

Parents and guardians are responsible for:

  • selecting an appropriate size;

  • supervising younger children where appropriate;

  • removing packaging materials;

  • removing disposable tags and packaging components; and

  • following product-specific safety/care instructions.

Packaging, tags, plastic materials, cords and similar packaging components should be kept away from young children where they may present a safety hazard.

31. INTELLECTUAL PROPERTY

The Mango Monkeyz brand and its original creative assets may be protected by applicable intellectual-property laws.

This includes, where owned by or licensed to Mango Monkeyz:

  • Mango Monkeyz name;

  • MM logos;

  • brand marks;

  • mascot designs;

  • original artwork;

  • clothing graphics;

  • prints;

  • illustrations;

  • photographs;

  • campaign imagery;

  • videos;

  • written copy;

  • slogans;

  • packaging design;

  • product photography;

  • website graphics; and

  • other original creative materials.

No intellectual-property ownership is transferred to a customer merely because that customer purchases a product.

32. COPYING & COMMERCIAL MISUSE

Except as permitted by law or with our written authorisation, users must not commercially reproduce, exploit or misrepresent Mango Monkeyz intellectual property.

Prohibited conduct may include:

  • reproducing our artwork on merchandise;

  • manufacturing counterfeit Mango Monkeyz products;

  • copying our protected graphics for commercial sale;

  • using our photographs to sell counterfeit products;

  • impersonating our brand;

  • representing an unauthorised store as an official Mango Monkeyz seller;

  • removing our watermark and using our image commercially; or

  • otherwise creating a false association with Mango Monkeyz.

We reserve all rights and remedies available under applicable intellectual-property laws.

33. COUNTERFEITING

Selling or attempting to sell counterfeit goods using Mango Monkeyz branding, artwork, product photographs or other protected material is prohibited.

Where we identify suspected counterfeiting or infringement, Mango Monkeyz may take lawful action including:

  • requesting marketplace/platform takedowns;

  • preserving evidence;

  • issuing legal notices;

  • enforcing intellectual-property rights; or

  • reporting suspected unlawful activity to competent authorities.

34. WEBSITE CONTENT

Website content is provided for personal shopping and informational purposes.

Except where permitted by law or authorised by Mango Monkeyz, users may not commercially:

  • copy;

  • reproduce;

  • republish;

  • distribute;

  • sell;

  • modify;

  • scrape at scale;

  • mirror; or

  • commercially exploit

protected Mango Monkeyz website content.

35. BOTS & AUTOMATED ABUSE

You must not use bots, scripts, automated systems or other technical mechanisms to:

  • interfere with checkout;

  • artificially reserve inventory;

  • exploit promotions;

  • scrape the website in an abusive manner;

  • overwhelm website infrastructure;

  • circumvent purchase limits;

  • probe security vulnerabilities; or

  • otherwise interfere with the normal operation of the store.

36. CYBERSECURITY & PROHIBITED ACCESS

Users must not:

  • attempt unauthorised access to our systems;

  • introduce malware;

  • transmit malicious code;

  • conduct denial-of-service attacks;

  • circumvent security controls;

  • test vulnerabilities without permission;

  • interfere with payment systems; or

  • unlawfully obtain personal information belonging to others.

Suspected unlawful cyber activity may be investigated and handled in accordance with applicable law.

37. REVIEWS

Customers are welcome to provide genuine feedback, including criticism and negative reviews.

We do not prohibit legitimate negative reviews.

However, users must not knowingly submit:

  • fabricated reviews;

  • reviews regarding purchases that never occurred while falsely claiming otherwise;

  • impersonated reviews;

  • automated review spam;

  • unlawful threats;

  • malicious code; or

  • content prohibited by applicable law.

Mango Monkeyz may moderate content hosted directly on its website where legally permissible.

38. USER-GENERATED CONTENT & CHILDREN'S PHOTOGRAPHS

Customers may voluntarily send, tag or share photographs, videos, reviews or other content with Mango Monkeyz.

Ownership of such content does not automatically transfer to Mango Monkeyz merely because it is submitted.

In particular, private photographs or videos of children sent for:

  • customer support;

  • sizing assistance;

  • defect claims;

  • exchanges; or

  • order resolution

will not automatically be treated as permission for advertising or promotional use.

Where permission is legally required for promotional use of identifiable customer or child content, Mango Monkeyz may seek appropriate consent before such use.

39. COMMUNICATIONS

By placing an order, you agree that Mango Monkeyz may send communications reasonably necessary to complete and service the transaction.

These may include:

  • order confirmation;

  • COD verification;

  • payment updates;

  • shipping updates;

  • delivery notifications;

  • return/exchange communication;

  • refund information;

  • fraud-verification communication; and

  • customer-support communication.

Marketing communications will be subject to applicable consent requirements.

40. PERSONAL INFORMATION & PRIVACY

Personal information is handled in accordance with our Privacy Policy and applicable Indian data-protection law.

The Privacy Policy should be read together with these Terms.

Mango Monkeyz may use authorised service providers for functions including:

  • hosting;

  • payments;

  • analytics;

  • communications;

  • fulfilment;

  • logistics;

  • customer support; and

  • fraud prevention,

subject to applicable legal requirements.

41. THIRD-PARTY SERVICE PROVIDERS

Our website and business may rely on independent third parties including:

  • Shopify;

  • payment gateways;

  • banks;

  • UPI providers;

  • logistics providers;

  • analytics providers;

  • communications providers; and

  • fraud-prevention providers.

Their services may be subject to separate terms and privacy practices.

Nothing in this clause removes responsibilities that Mango Monkeyz itself is legally required to fulfil.

42. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Such links do not necessarily constitute endorsement.

Mango Monkeyz is not responsible for the independent content, security or policies of third-party websites beyond obligations imposed upon us by law.

43. WEBSITE AVAILABILITY

Although we aim to maintain reliable website availability, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur because of:

  • maintenance;

  • technical errors;

  • hosting failures;

  • internet outages;

  • security incidents;

  • upgrades;

  • payment gateway issues; or

  • circumstances beyond our reasonable control.

44. CANCELLATION BY CUSTOMER

Customer cancellations are governed by our Return, Exchange & Refund Policy.

Where an order has not yet been dispatched, we may permit cancellation where operationally possible.

Once dispatched, the applicable return/exchange terms will ordinarily apply.

Nothing in this provision overrides mandatory rights available under law.

45. CANCELLATION BY MANGO MONKEYZ

Mango Monkeyz may cancel an order where reasonably necessary because of:

  • stock unavailability;

  • genuine pricing error;

  • technical error;

  • failed payment;

  • suspected fraud;

  • inability to verify the order;

  • courier/serviceability problems;

  • violation of these Terms; or

  • other legitimate reasons.

Where a prepaid order is cancelled by Mango Monkeyz, amounts collected for the cancelled order will be refunded as applicable.

We will not impose unfair cancellation consequences upon consumers contrary to applicable law.

46. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Mango Monkeyz will not be responsible for indirect or consequential loss caused solely by matters beyond our reasonable control or by improper misuse of our website or products.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded.

Nothing in this section limits statutory remedies available to consumers under applicable Indian law.

47. FRAUDULENT OR UNLAWFUL USE — RESPONSIBILITY

A person engaging in deliberate fraud, impersonation, theft, payment fraud, counterfeiting, cyberattack or other unlawful misuse of Mango Monkeyz's website or services may be responsible for consequences arising from such conduct to the extent provided by applicable law.

This clause does not apply merely because a consumer:

  • makes a genuine complaint;

  • seeks a refund;

  • raises a genuine chargeback;

  • leaves a negative review; or

  • exercises a lawful statutory right.

48. RECORDS & EVIDENCE

For legitimate business purposes including:

  • order fulfilment;

  • accounting;

  • payment verification;

  • fraud prevention;

  • return verification;

  • customer service;

  • dispute resolution; and

  • legal compliance,

Mango Monkeyz may retain relevant records in accordance with applicable law and our Privacy Policy.

Such records may include:

  • orders;

  • invoices;

  • payment status;

  • customer communications;

  • shipping information;

  • courier records;

  • delivery confirmation;

  • returns;

  • quality-check records;

  • photographs submitted in connection with claims;

  • refund records; and

  • fraud-investigation information.

Where reasonably necessary and legally permissible, relevant information may be disclosed to:

  • payment service providers;

  • banks;

  • courier/logistics providers;

  • insurers;

  • professional advisers;

  • courts;

  • consumer authorities;

  • law-enforcement agencies; or

  • other competent authorities.

49. SUSPECTED CRIMINAL ACTIVITY

Where Mango Monkeyz reasonably believes there is evidence of:

  • payment fraud;

  • theft;

  • identity misuse;

  • counterfeiting;

  • cybercrime;

  • deliberate return substitution;

  • falsification of documents or evidence; or

  • other unlawful activity,

we reserve the right to preserve relevant evidence and take appropriate action available under Indian law.

This may include communication with relevant payment providers, logistics providers, platforms or competent authorities.

50. FORCE MAJEURE

To the extent permitted by applicable law, Mango Monkeyz will not be responsible for failure or delay caused by circumstances beyond our reasonable control.

These may include:

  • natural disasters;

  • flood;

  • severe weather;

  • fire;

  • war;

  • civil disturbance;

  • governmental restrictions;

  • strikes;

  • transport interruption;

  • telecommunications failure; or

  • widespread infrastructure failure.

Where an order is affected, we will take reasonable steps to communicate with the customer and comply with applicable legal obligations.

51. NO WAIVER OF CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict, waive or override any mandatory consumer right or remedy available under Indian law.

If any provision of these Terms conflicts with a mandatory legal requirement, the applicable law will prevail to the extent of the conflict.

52. GOVERNING LAW

These Terms and transactions conducted through Mango Monkeyz are governed by the laws of India.

53. DISPUTES

We encourage customers to contact Mango Monkeyz customer support or our Grievance Officer first so that genuine problems can be investigated and resolved efficiently.

Subject to applicable Indian law, disputes relating to these Terms or transactions with Mango Monkeyz will be dealt with before competent courts, consumer commissions or other competent authorities having jurisdiction.

Nothing in these Terms prevents a consumer from approaching an appropriate Consumer Disputes Redressal Commission, regulatory authority or other forum where jurisdiction is provided by law.

54. GRIEVANCE REDRESSAL

For complaints concerning:

  • products;

  • orders;

  • payments;

  • delivery;

  • returns;

  • exchanges;

  • refunds; or

  • services,

customers may contact:

Grievance Officer: Shivaditya
Designation: Grievance Officer – Mango Monkeyz
Email: supportatmangomonkeyz@gmail.com
Phone: [CONTACT NUMBER]

Consumer complaints will be acknowledged within 48 hours of receipt and addressed in accordance with applicable Indian e-commerce and consumer-protection requirements, including the applicable grievance-redressal timeline.

55. BUSINESS & CUSTOMER SUPPORT INFORMATION

Mango Monkeyz

Legal Entity/Proprietor Name: [INSERT LEGAL BUSINESS NAME]
Principal Business Address: www.mangomonkeyz.com
Customer Support Email: supportatmangomonkeyz@gmail.com
Customer Support Phone/WhatsApp: +91-9650014623
Customer Care Number: +91-9650014623
Operational Hours: 10Am-6Pm IST Mon-Sat
Website: www.mangomonkeyz.com

 

56. CHANGES TO THESE TERMS

Mango Monkeyz may update these Terms from time to time because of changes in:

  • our products;

  • business operations;

  • website functionality;

  • payment methods;

  • security requirements;

  • service providers; or

  • applicable law.

The revised version will be displayed on our website with an updated revision date.

Updates will operate prospectively where appropriate.

We will not use later amendments to unfairly remove rights already accrued to customers in respect of completed transactions.

57. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, it will be interpreted or limited to the extent permitted by applicable law.

The remaining provisions will continue to apply.

58. ENTIRE AGREEMENT

These Terms should be read together with our:

  • Return, Exchange & Refund Policy;

  • Shipping Policy;

  • Privacy Policy;

  • applicable promotional terms; and

  • any product-specific terms disclosed before purchase.

Together, these documents constitute the applicable terms governing use of our store and purchases from Mango Monkeyz, subject always to mandatory Indian law.

59. CONTACT US

For questions regarding these Terms:

Mango Monkeyz
Email: supportatmangomonkeyz@gmail.com
Phone/WhatsApp: [CUSTOMER SUPPORT NUMBER]\

For order-related matters, please include your order number in your communication.

60. APPLICABLE LEGAL FRAMEWORK

These Terms are intended to operate in accordance with applicable Indian laws and regulations, including, where relevant:

  • the Consumer Protection Act, 2019;

  • the Consumer Protection (E-Commerce) Rules, 2020, as amended;

  • the Information Technology Act, 2000, as amended;

  • applicable Indian digital personal data-protection legislation and rules;

  • applicable intellectual-property laws; and

  • other laws and regulations applicable to Mango Monkeyz and its transactions.

Where a mandatory statutory right is inconsistent with any provision of these Terms, the applicable statutory requirement will prevail.