Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: August 2026

At Mango Monkeyz, we aim to dispatch and deliver every order securely, accurately and within the estimated delivery timeline communicated to the customer.

This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered and sets out procedures intended to protect both our genuine customers and Mango Monkeyz against delivery fraud, Cash on Delivery misuse, false non-delivery claims, address manipulation and other forms of e-commerce abuse.

By placing an order with Mango Monkeyz, you agree to this Shipping & Delivery Policy together with our Terms of Service, Return, Exchange & Refund Policy and Privacy Policy.

Nothing in this policy limits any mandatory right available to consumers under applicable Indian law.

1. SHIPPING LOCATIONS

Mango Monkeyz currently ships to serviceable locations across India.

Delivery availability depends upon:

  • courier serviceability;

  • PIN code;

  • logistics restrictions;

  • applicable law;

  • product availability; and

  • other operational considerations.

Some locations may temporarily or permanently be unavailable for delivery.

Mango Monkeyz may refuse or cancel an order where reliable delivery to the provided address is not reasonably possible.

For prepaid orders cancelled by Mango Monkeyz because the delivery location is not serviceable, the applicable amount collected will be refunded.

2. ORDER PROCESSING

Orders are ordinarily processed after:

  • successful payment confirmation for prepaid orders; or

  • successful order confirmation/verification where required for Cash on Delivery orders.

Before dispatch, an order may undergo:

  • payment verification;

  • address validation;

  • inventory verification;

  • fraud screening;

  • order verification; and

  • product quality checks.

Order processing time is separate from courier transit time.

Estimated dispatch timelines displayed on our website are indicative unless expressly guaranteed.

3. ORDER VERIFICATION BEFORE SHIPPING

To protect genuine customers and Mango Monkeyz against fraudulent transactions, we may verify certain orders before dispatch.

Verification may include confirmation of:

  • customer name;

  • mobile number;

  • email address;

  • delivery address;

  • PIN code;

  • products ordered;

  • order value;

  • payment status;

  • COD confirmation; and

  • other information reasonably necessary to verify the transaction.

Verification may be carried out through:

  • telephone;

  • SMS;

  • WhatsApp;

  • email; or

  • other contact information supplied with the order.

Orders that cannot reasonably be verified may be placed on hold or cancelled where appropriate.

4. CASH ON DELIVERY ORDERS

Cash on Delivery (“COD”) may be available for selected:

  • PIN codes;

  • products;

  • order values; and

  • customers.

Availability of COD is not guaranteed.

Mango Monkeyz may require additional verification before dispatching a COD order.

We may also limit, disable or refuse COD where reasonably necessary because of:

  • repeated COD refusals;

  • previous Return-to-Origin (“RTO”) orders;

  • false addresses;

  • unreachable contact information;

  • suspected fraudulent activity;

  • previous abusive order behaviour;

  • repeated delivery failures;

  • unusual order patterns; or

  • other legitimate logistics or risk considerations.

Where appropriate, future orders may be accepted only through prepaid payment methods.

5. COD CONFIRMATION

A COD order may require confirmation before dispatch.

Where confirmation is requested, the customer may be required to confirm the order through:

  • WhatsApp;

  • SMS;

  • OTP;

  • telephone call;

  • email; or

  • another verification process.

Failure to complete verification within a reasonable period may result in the order being placed on hold or cancelled.

A customer should not treat such verification as a demand for confidential banking credentials.

Mango Monkeyz will never require a customer to disclose a card PIN, UPI PIN, CVV or online-banking password merely to confirm a COD order.

6. COD ABUSE & DELIBERATE NON-ACCEPTANCE

Please place a COD order only if you genuinely intend to receive and pay for the parcel.

We understand that legitimate circumstances can occasionally prevent a customer from accepting delivery.

However, repeated patterns such as:

  • placing orders without intending to accept them;

  • repeatedly refusing confirmed COD parcels;

  • providing false addresses;

  • providing intentionally incorrect contact information;

  • avoiding courier calls after confirming an order;

  • repeatedly ordering and causing RTO losses; or

  • using multiple accounts, phone numbers or identities to circumvent COD restrictions

may be treated as suspected COD misuse.

Subject to applicable law, Mango Monkeyz may respond by:

  • cancelling pending COD orders;

  • disabling COD for future transactions;

  • requiring prepaid payment;

  • increasing verification requirements; or

  • restricting future transactions where reasonably justified.

A single genuine failed delivery will not automatically be treated as fraud.

7. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed at checkout before payment.

Shipping charges may depend upon factors including:

  • order value;

  • delivery location;

  • order weight;

  • shipping method;

  • promotional offers; and

  • COD availability.

Where Mango Monkeyz offers free shipping subject to a minimum order value, the applicable threshold will be displayed on the website or communicated with the offer.

8. CASH ON DELIVERY CHARGES

Where a COD handling or convenience charge applies, it will be disclosed at checkout before the customer places the order.

Any such charge relates to COD processing/logistics and is separate from the product price.

Refundability of COD-related charges will be governed by our Return, Exchange & Refund Policy and applicable law.

9. DELIVERY ESTIMATES

Estimated delivery timelines may be displayed on:

  • product pages;

  • checkout;

  • order confirmation;

  • shipping confirmation; or

  • courier tracking.

These timelines are estimates unless expressly stated to be guaranteed.

Actual delivery may vary depending upon:

  • destination;

  • courier performance;

  • public holidays;

  • weather;

  • transport disruption;

  • strikes;

  • governmental restrictions;

  • customer availability;

  • incorrect address information;

  • remote-area serviceability; or

  • circumstances outside our reasonable control.

We will nevertheless comply with applicable obligations under Indian consumer law.

10. DELAYED SHIPMENTS

Occasional courier delays may occur after an order has been dispatched.

A delay in an estimated delivery timeline does not automatically mean that the parcel has been lost.

If your shipment is materially delayed, please contact Mango Monkeyz so we can raise an investigation with the courier partner.

Where applicable law provides a customer with a remedy because of delayed delivery, nothing in this policy removes that right.

11. TRACKING INFORMATION

Once an order has been dispatched, tracking details may be provided through:

  • email;

  • SMS;

  • WhatsApp;

  • the customer's account; or

  • the courier's tracking system.

Tracking information may sometimes take time to update after the courier first receives the parcel.

Customers are encouraged to monitor tracking information after dispatch.

12. CUSTOMER RESPONSIBILITY FOR ADDRESS INFORMATION

Customers are responsible for ensuring that the following details are complete and correct before placing an order:

  • recipient name;

  • house/flat number;

  • building/street;

  • locality;

  • city;

  • state;

  • PIN code;

  • landmark where relevant; and

  • active telephone number.

Mango Monkeyz is not ordinarily responsible for failed delivery caused solely by materially incorrect or incomplete information supplied by the customer.

13. ADDRESS CHANGES BEFORE DISPATCH

Customers should contact Mango Monkeyz promptly if an address correction is required.

We may permit an address change before dispatch where operationally possible.

For security and fraud-prevention purposes, Mango Monkeyz may verify significant changes to:

  • recipient name;

  • phone number;

  • city;

  • state;

  • PIN code; or

  • delivery address.

We may decline an address-change request where we are unable to reasonably verify that it was made by the genuine purchaser.

14. ADDRESS CHANGES AFTER DISPATCH

Once an order has been handed to the courier, an address change may not be possible.

Courier companies may also restrict destination changes after dispatch.

Where an address change is technically possible, additional charges and delivery delays may apply.

Mango Monkeyz will not be responsible for failure to reroute a parcel after dispatch where the courier does not permit such changes.

15. REQUESTS TO CHANGE ADDRESS THROUGH UNVERIFIED CHANNELS

For fraud prevention, Mango Monkeyz may refuse instructions received from an unverified phone number, social-media account or third party requesting that:

  • an order be rerouted;

  • recipient information be changed;

  • a different person collect the parcel;

  • COD instructions be altered; or

  • delivery be made to a different location.

Where appropriate, we may ask the purchaser to verify the request through the original contact details associated with the order.

16. DELIVERY ATTEMPTS

The number and timing of delivery attempts are generally controlled by the courier provider.

Customers should:

  • keep their registered phone number active;

  • respond to reasonable courier communication;

  • ensure somebody is reasonably available to receive the order; and

  • provide any necessary delivery directions.

If all reasonable delivery attempts fail, the parcel may be returned to Mango Monkeyz.

17. RETURN TO ORIGIN (RTO)

A shipment may be marked Return to Origin (“RTO”) where delivery cannot be completed.

Examples include:

  • repeated customer unavailability;

  • refusal of delivery;

  • incorrect address;

  • incomplete address;

  • incorrect PIN code;

  • unreachable customer;

  • COD refusal; or

  • other courier-confirmed delivery failure.

RTO does not automatically entitle the customer to immediate re-dispatch.

Where appropriate, Mango Monkeyz may verify the circumstances before re-shipping an RTO order.

18. RE-SHIPPING AN RTO ORDER

Where an order is returned to Mango Monkeyz because of circumstances attributable to the customer, including incorrect delivery details or repeated customer unavailability, re-shipping may be subject to reasonable additional shipping charges where permitted by law.

For COD orders with previous RTO history, Mango Monkeyz may require:

  • advance payment of shipping costs;

  • full prepaid payment; or

  • additional order verification

before the order is dispatched again.

19. PREPAID ORDER RETURNED TO ORIGIN

Where a prepaid order is returned to Mango Monkeyz without successful delivery, we will review the reason for the RTO.

Depending upon the circumstances, we may:

  • contact the customer and attempt re-delivery;

  • collect applicable re-shipping charges where the failed delivery was attributable to the customer; or

  • process an applicable refund in accordance with our policies and Indian law.

20. REFUSED PREPAID ORDERS

If a customer refuses a prepaid parcel without a valid reason after dispatch, the order may be returned to Mango Monkeyz.

Any applicable refund will be handled after the parcel is returned and verified, subject to our Return, Exchange & Refund Policy and applicable law.

Reasonable shipping costs may be treated in accordance with the terms disclosed at purchase and applicable consumer law.

21. DELIVERY OTP & VERIFICATION

Courier partners may use:

  • OTP verification;

  • electronic acknowledgement;

  • delivery confirmation;

  • recipient signature; or

  • another proof-of-delivery mechanism.

Customers should provide a delivery OTP only when appropriate in connection with actual receipt of the parcel.

Do not provide a delivery OTP to anyone claiming that the OTP is required merely to “cancel” or “verify” an undelivered shipment.

Mango Monkeyz is not responsible for independent fraud committed by persons impersonating a courier or Mango Monkeyz where the customer voluntarily discloses confidential information, except to the extent liability is imposed by applicable law.

22. PROOF OF DELIVERY

Courier and transaction records may be used when investigating a delivery dispute.

Depending upon availability and law, these records may include:

  • courier tracking;

  • delivery scan;

  • OTP confirmation;

  • electronic acknowledgement;

  • recipient name;

  • signature;

  • delivery photograph;

  • timestamp;

  • courier communication;

  • delivery-location information; and

  • other relevant proof-of-delivery records.

Such evidence will be considered together with the customer's account of events.

A courier status of “Delivered” does not automatically extinguish a genuine customer's right to raise a legitimate non-delivery claim.

23. “DELIVERED” BUT NOT RECEIVED CLAIMS

If tracking shows that an order has been delivered but you have not received it, please contact Mango Monkeyz promptly, preferably within 48 hours of the delivery update, so that we can initiate a courier investigation while delivery records remain readily available.

Customers should first reasonably check with:

  • household members;

  • reception/security;

  • building staff;

  • neighbours who may have accepted the parcel; and

  • any authorised recipient.

We may request information reasonably necessary to investigate the claim.

A legitimate claim will not be rejected solely because it was reported outside 48 hours where mandatory consumer rights apply.

24. FALSE NON-DELIVERY CLAIMS

Knowingly making a false claim that a successfully delivered parcel was not received may constitute attempted fraud.

Where we reasonably suspect a false non-delivery claim, we may review relevant records including:

  • proof of delivery;

  • OTP confirmation;

  • customer communications;

  • delivery photographs;

  • courier investigation;

  • previous transaction history;

  • claim history; and

  • other relevant information.

Where evidence reasonably indicates deliberate fraud or abuse, Mango Monkeyz may, subject to applicable law:

  • deny a fraudulent discretionary claim;

  • restrict COD;

  • require prepaid payment;

  • restrict future transactions;

  • provide evidence in a payment dispute; and/or

  • take other lawful action.

This does not affect genuine non-delivery claims.

25. LOST SHIPMENTS

If a courier confirms that a prepaid parcel has been lost in transit, Mango Monkeyz will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

Depending on stock availability and customer preference where applicable, this may include:

  • replacement; or

  • refund.

Customers will not be required to bear the loss of a parcel merely because it was lost while in courier transit before valid delivery.

26. DAMAGED OR TAMPERED PACKAGES

Please inspect the outer parcel before accepting delivery where reasonably possible.

If the package appears:

  • opened;

  • torn;

  • crushed;

  • resealed;

  • materially damaged;

  • wet;

  • punctured; or

  • otherwise tampered with,

we recommend refusing delivery and informing us promptly.

Where a visibly tampered package is accepted, please preserve:

  • the outer packaging;

  • shipping label;

  • internal packaging;

  • product;

  • photographs; and

  • video evidence where available.

This can materially assist our courier investigation.

27. UNBOXING EVIDENCE

For disputes involving:

  • missing items;

  • incorrect items;

  • suspected tampering;

  • transit damage; or

  • incomplete orders,

customers are strongly encouraged to record an unboxing video beginning before the outer parcel is opened.

An unboxing video may significantly assist with courier and fraud investigations.

However, a genuine consumer claim will not automatically be rejected solely because an unboxing video is unavailable where applicable law provides the customer with a remedy.

28. MISSING ITEM CLAIMS

If an item appears to be missing from an order, please contact Mango Monkeyz promptly.

We may review relevant fulfilment information including:

  • order contents;

  • picking/packing records;

  • package weight;

  • shipping label information;

  • product inventory;

  • quality-control records;

  • photographs/video where available; and

  • courier information.

Where the investigation confirms that an item was omitted, an appropriate replacement or refund will be provided as applicable.

29. FALSE MISSING-ITEM CLAIMS

Deliberately claiming that an item was missing from a parcel when it was supplied may constitute fraud.

Where such fraud is reasonably suspected, Mango Monkeyz may conduct additional verification before approving the claim.

Relevant fulfilment and courier records may be preserved and used in payment disputes or legal proceedings where reasonably necessary and permitted by law.

30. WRONG ITEM RECEIVED

If Mango Monkeyz sends:

  • the wrong product;

  • the wrong design;

  • the wrong colour; or

  • the wrong size compared with the order placed,

please contact us under our Return, Exchange & Refund Policy.

Where verified, Mango Monkeyz will provide the applicable remedy in accordance with that policy and Indian consumer law.

31. PRODUCT QUALITY CHECK BEFORE DISPATCH

Mango Monkeyz may conduct quality checks before dispatch.

These may include verification of:

  • design;

  • size;

  • colour;

  • print;

  • set completeness;

  • visible condition;

  • tags/labels; and

  • order quantity.

Fulfilment records may be retained for legitimate operational, quality-control and fraud-prevention purposes in accordance with applicable law.

32. PACKAGE WEIGHT & FULFILMENT RECORDS

For legitimate purposes including investigation of missing-item or substitution claims, Mango Monkeyz and its logistics partners may rely upon relevant operational records such as:

  • shipment weight;

  • invoice/order records;

  • warehouse records;

  • package scans;

  • dispatch records; and

  • courier information.

Such records may form part of an investigation but will not necessarily be treated as conclusive where credible contrary evidence exists.

33. OPEN DELIVERY

Unless specifically offered by the relevant courier for the order, Mango Monkeyz does not guarantee an “open package before payment” facility.

Customers should not force or require a delivery agent to open a sealed shipment where the courier's process does not permit it.

A customer's statutory rights concerning defective, incorrect or misrepresented products remain governed by applicable law and our Return, Exchange & Refund Policy.

34. PARTIAL DELIVERY OF MULTIPLE SHIPMENTS

Some orders may be shipped in more than one parcel.

If this occurs:

  • separate tracking numbers may be generated; and

  • different parcels may arrive on different dates.

Receipt of one parcel does not necessarily mean that the remaining items are missing.

Customers should review all tracking numbers before raising a missing-item claim.

35. MULTIPLE ORDERS

Separate orders placed by the same customer may:

  • be shipped separately;

  • be combined where operationally appropriate; or

  • arrive at different times.

Combining or separating shipments does not alter the items purchased or applicable consumer rights.

36. DELIVERY TO SECURITY, RECEPTION OR AUTHORISED PERSON

Where the customer or recipient expressly or impliedly authorises delivery to:

  • building security;

  • reception;

  • office reception;

  • household staff;

  • family member;

  • neighbour; or

  • another authorised recipient,

delivery to that authorised person may constitute delivery to the customer where supported by the circumstances and applicable law.

If a customer has specific delivery restrictions, these should be communicated wherever the courier permits such instructions.

37. CUSTOMER-REQUESTED SAFE DROP

Where a customer specifically requests that a parcel be left:

  • outside a door;

  • with security;

  • at reception;

  • with a neighbour; or

  • in another designated location,

additional risk may arise after the courier completes the authorised delivery.

Mango Monkeyz will nevertheless investigate genuine disputes and comply with obligations imposed by applicable law.

38. DELIVERY REFUSAL BECAUSE OF CHANGE OF MIND

Refusing a shipment after dispatch solely because the customer:

  • changed their mind;

  • ordered incorrectly;

  • no longer wants the product; or

  • ordered the wrong size

does not automatically convert the order into a defective or incorrect-product claim.

Any refund, exchange or re-shipping eligibility will be determined under our Return, Exchange & Refund Policy.

39. CANCELLATION BEFORE DISPATCH

Customers wishing to cancel an order should contact Mango Monkeyz as soon as possible.

Orders that have not yet been dispatched may be cancelled where operationally possible.

Once a parcel has been handed over to the courier, cancellation may no longer be possible.

The applicable Return, Exchange & Refund Policy will then govern the transaction.

40. CANCELLATION AFTER SHIPPING LABEL CREATION

A shipping label may sometimes be generated shortly before physical handover to the courier.

Where operationally possible, we may attempt to intercept an order requested for cancellation.

However, once warehouse processing or courier handover has progressed beyond the point at which cancellation can reasonably be stopped, the order may proceed to delivery.

41. ORDERS FLAGGED FOR FRAUD REVIEW

An order may temporarily be placed on hold where automated or manual screening identifies material risk indicators.

Examples may include:

  • unusually large transaction value;

  • inconsistent customer information;

  • repeated failed payments;

  • unusual ordering patterns;

  • multiple suspicious COD orders;

  • previous fraudulent chargebacks;

  • repeated false claims; or

  • other legitimate risk indicators.

Being placed under fraud review does not by itself mean that a customer has committed fraud.

Mango Monkeyz may request reasonable verification before fulfilling such an order.

42. DUPLICATE ORDERS

Customers should review the order-confirmation page before attempting payment again after a technical delay.

If you accidentally place duplicate orders, contact us promptly.

Where neither order has been dispatched, we may attempt to cancel the duplicate.

Once both orders have been dispatched, applicable return/cancellation terms may apply.

43. FALSE DUPLICATE-PAYMENT CLAIMS

Where a customer reports duplicate payment, Mango Monkeyz may verify:

  • payment-gateway records;

  • transaction IDs;

  • bank/payment status;

  • order numbers; and

  • refund information.

A payment authorisation, pending bank entry or failed transaction may sometimes appear temporarily before being automatically reversed by the customer's payment provider.

Verified duplicate collections will be handled appropriately.

44. FRAUDULENT DELIVERY COMMUNICATIONS

Customers should be cautious of fraudulent calls, messages or links claiming to represent Mango Monkeyz or a courier.

Mango Monkeyz will never ask you to provide:

  • UPI PIN;

  • ATM PIN;

  • card PIN;

  • CVV;

  • net-banking password; or

  • remote access to your device

in order to deliver a parcel or process a routine order verification.

Do not make payment to an unknown personal UPI ID merely because somebody claims that a shipment is blocked.

Where uncertain, contact Mango Monkeyz through the official contact details displayed on our website.

45. COURIER PARTNERS

Mango Monkeyz may use one or more independent logistics providers.

Courier allocation may depend upon:

  • destination;

  • serviceability;

  • delivery performance;

  • shipment characteristics; and

  • operational requirements.

Customers may not always be able to select the courier provider.

46. REMOTE & RESTRICTED LOCATIONS

Some PIN codes may have:

  • extended delivery times;

  • limited COD availability;

  • additional courier restrictions; or

  • temporary service suspension.

Where we cannot reasonably ship an order, we may cancel it and refund any applicable prepaid amount.

47. NATURAL DISASTERS & EVENTS BEYOND OUR CONTROL

Shipping may be delayed by circumstances beyond our reasonable control, including:

  • floods;

  • storms;

  • extreme weather;

  • earthquakes;

  • public emergencies;

  • government restrictions;

  • transport strikes;

  • riots/civil disturbance;

  • war;

  • lockdowns;

  • infrastructure failures; or

  • other force-majeure events.

Where materially affected, we will take reasonable steps to fulfil or otherwise resolve the affected order in accordance with applicable law.

48. SHIPPING FRAUD & ABUSE

Mango Monkeyz reserves the right to investigate suspected shipping-related fraud or abuse.

Examples may include:

  • false non-delivery claims;

  • false missing-item claims;

  • manipulating COD deliveries;

  • intentionally providing invalid addresses;

  • rerouting parcels through fraudulent instructions;

  • falsifying courier communications;

  • falsifying photographs or videos;

  • colluding to obtain goods without payment;

  • falsely claiming a parcel was tampered with; or

  • repeatedly attempting to receive both the merchandise and a refund.

Where reasonably supported by evidence and permitted by law, Mango Monkeyz may:

  • increase verification;

  • disable COD;

  • restrict future orders;

  • respond to chargebacks with relevant evidence;

  • preserve transaction records; and

  • take appropriate legal or other action.

This provision does not affect genuine complaints or statutory consumer rights.

49. RECORD KEEPING

For legitimate purposes including:

  • order fulfilment;

  • delivery;

  • customer support;

  • fraud prevention;

  • accounting;

  • courier disputes;

  • chargebacks; and

  • legal compliance,

Mango Monkeyz may retain relevant transaction and delivery records in accordance with applicable law and our Privacy Policy.

These may include:

  • order details;

  • invoices;

  • shipping labels;

  • courier tracking;

  • delivery confirmation;

  • customer communications;

  • payment status;

  • return information;

  • complaint records; and

  • fraud-investigation records.

50. USE OF RECORDS IN DISPUTES

Where reasonably necessary and legally permissible, relevant transaction and delivery information may be supplied to:

  • courier/logistics providers;

  • payment gateways;

  • banks;

  • insurers;

  • professional advisers;

  • consumer authorities;

  • courts;

  • law-enforcement authorities; or

  • other competent authorities

for purposes including fraud investigation, chargeback response, delivery dispute resolution or legal compliance.

51. CUSTOMER FRAUD DOES NOT AFFECT GENUINE CONSUMERS

Fraud-prevention procedures described in this policy are intended to protect Mango Monkeyz and genuine customers.

They are not intended to deny valid consumer claims.

A customer will not be treated as fraudulent merely because they:

  • report a missing parcel;

  • complain about delivery;

  • seek a legitimate refund;

  • receive a damaged parcel;

  • raise a genuine chargeback; or

  • exercise rights available under Indian law.

52. SHIPPING & RETURNS

Shipping-related returns, exchanges and refunds should be read together with the Mango Monkeyz Return, Exchange & Refund Policy.

Where there is any inconsistency, mandatory rights provided under Indian law will prevail.

53. GRIEVANCE REDRESSAL

For complaints relating to shipping or delivery:

Grievance Officer: Shivaditya
Designation: Grievance Officer – Mango Monkeyz
Email: supportatmangomonkeyz@gmail.com
Phone: [CONTACT NUMBER]

Please provide:

  • your order number;

  • registered phone/email;

  • tracking number where available;

  • description of the problem; and

  • supporting photographs/video where relevant.

Consumer grievances will be acknowledged and addressed in accordance with applicable Indian consumer and e-commerce laws.

54. CONTACT US

For shipping assistance:

Mango Monkeyz
Email: supportatmangomonkeyz@gmail.com
Phone/WhatsApp: +91-9650014623
Customer Care Number: +91-9650014623
Operational Hours: 10Am-6Pm IST Mon-Sat

Please mention your order number in all communications.

For your security, only rely on contact details published on the official Mango Monkeyz website.

55. CHANGES TO THIS SHIPPING POLICY

Mango Monkeyz may update this Shipping & Delivery Policy from time to time to reflect changes in:

  • courier providers;

  • shipping charges;

  • COD procedures;

  • fraud-prevention measures;

  • operational processes; or

  • applicable law.

The latest version will be published on our website with the applicable “Last Updated” date.

Changes will not be used to unfairly remove rights already accrued in respect of completed transactions.

56. APPLICABLE LAW & CONSUMER RIGHTS

This Shipping & Delivery Policy is intended to operate in accordance with applicable laws of India, including where relevant:

  • the Consumer Protection Act, 2019;

  • the Consumer Protection (E-Commerce) Rules, 2020, as amended; and

  • other applicable Indian laws and regulations.

Nothing in this policy is intended to exclude, restrict or override mandatory consumer rights.

Where any provision of this policy conflicts with a mandatory legal requirement, the applicable law will prevail.