RETURN, EXCHANGE & REFUND POLICY

Last Updated: August 2026

At Mango Monkeyz, every order is packed with care and undergoes quality checks before dispatch. As a small independent brand, we aim to provide a fair and transparent return experience while protecting our business and customers against misuse, fraudulent claims and return abuse.

By placing an order on our website, you agree to the terms of this Return, Exchange & Refund Policy.

1. EXCHANGE POLICY

We understand that children grow quickly and sizing can sometimes be tricky.

Eligible products may be requested for a size exchange within 7 days of delivery.

To qualify for an exchange:

• The product must be unused, unworn, unwashed and unaltered.
• All original tags, labels and packaging must remain intact.
• The product must be free from stains, marks, odour, perfume, detergent, pet hair, damage or any other signs of use.
• The product returned must be the same original Mango Monkeyz product that was delivered against the relevant order.
• Proof of purchase/order number must be provided.

Size exchanges are subject to availability.

If the requested replacement size is unavailable, Mango Monkeyz may offer another available size/product, store credit or a refund where applicable, depending upon the circumstances of the return.

2. CHANGE-OF-MIND RETURNS

Unless expressly stated otherwise on the product page, Mango Monkeyz does not offer refunds merely because a customer:

• changes their mind;
• no longer wants the product;
• does not like the colour/design after receiving it;
• ordered the wrong size; or
• placed an order accidentally.

Where eligible, a size exchange may instead be requested under this policy.

Nothing in this section limits any rights available to a consumer under applicable Indian law in relation to defective, damaged, incorrect, misrepresented or otherwise legally returnable goods.

3. WRONG, DAMAGED OR DEFECTIVE PRODUCT

If you receive:

• an incorrect product;
• an incorrect size different from the size ordered;
• a product with a manufacturing defect;
• a product damaged before/during delivery; or
• an incomplete order,

please contact us within 48 hours of delivery.

To help us investigate the issue quickly, we may request:

1. Your order number;
2. Clear photographs of the product;
3. Photographs of the shipping package and shipping label;
4. Photographs showing the alleged defect/damage;
5. An unboxing video, if available; and/or
6. Any other information reasonably required to verify the claim.

An unboxing video can significantly assist us in investigating transit damage, missing-item and incorrect-item claims. However, a legitimate claim will not be rejected solely because an unboxing video is unavailable where applicable law provides the customer with a remedy.

Mango Monkeyz may arrange a reverse pickup and inspect the returned product before approving the applicable replacement, exchange or refund.

4. IMPORTANT — DO NOT ACCEPT TAMPERED PACKAGES

If the outer courier packaging appears visibly:

• opened;
• torn;
• resealed;
• materially damaged; or
• tampered with,

we recommend refusing delivery wherever reasonably possible.

If you nevertheless receive such a package, please photograph/video the condition of the package before opening it and contact us promptly.

This helps us raise an appropriate claim with our logistics partner.

5. RETURN VERIFICATION & QUALITY CHECK

All returned products are subject to verification and quality inspection.

Receiving a returned parcel at our warehouse does not automatically mean that the return or refund has been approved.

Our team may verify:

• product identity;
• SKU/style;
• size;
• colour;
• tags and labels;
• condition of the garment;
• packaging;
• signs of washing or use;
• stains, odour or damage;
• missing components;
• whether the returned product corresponds to the product originally dispatched; and
• any other identifiers or fulfilment records associated with the order.

A refund/exchange will be processed only after the return has been inspected and found eligible under this policy and applicable law.

6. RETURNS THAT MAY BE REJECTED

Subject to applicable consumer law, we may reject a return/exchange where the product:

• has been worn or used;
• has been washed;
• has been altered;
• has been intentionally damaged;
• contains stains, food marks, makeup, dirt or other marks occurring after delivery;
• carries perfume, body odour, detergent or other strong odours;
• has missing, removed, replaced or tampered tags/labels;
• is returned without required components;
• is materially different from the product originally dispatched;
• is another brand's product;
• is counterfeit or substituted;
• was purchased from an unauthorised third party;
• was not purchased from Mango Monkeyz;
• is returned outside the applicable return/exchange period without a legally valid reason; or
• otherwise fails the eligibility conditions stated in this policy.

Products rejected during inspection may be returned to the customer. Reasonable re-shipping charges may apply where permitted by law.

7. RETURN FRAUD & ABUSE

Mango Monkeyz maintains records relating to order fulfilment, dispatch, delivery and returns for legitimate business, fraud-prevention and dispute-resolution purposes in accordance with applicable law.

Examples of suspected return abuse include:

• returning a different product from the one delivered;
• returning used or washed merchandise as unused;
• replacing or manipulating product tags;
• falsely claiming that an item was missing;
• falsely claiming that an incorrect item was received;
• deliberately damaging an item and claiming it arrived damaged;
• returning counterfeit or substituted merchandise;
• repeated unreasonable claims associated with the same customer, contact details, address or other relevant order information; or
• attempting to obtain both the merchandise and a refund through false representations.

Where we reasonably suspect fraudulent activity, we may conduct additional verification before processing the claim.

Where permitted by applicable law, Mango Monkeyz reserves the right to restrict future orders, refuse discretionary returns/exchanges, cancel suspicious orders, and take appropriate legal or other action in cases of suspected fraud or abuse.

This provision does not affect genuine consumer claims or statutory rights available under applicable Indian law.

8. REFUNDS

Where a refund is approved, it will generally be initiated only after the returned product has been received and successfully inspected, except where applicable law requires otherwise.

For prepaid orders, approved refunds will ordinarily be processed to the original payment method.

Depending on the payment provider or bank, the refunded amount may take additional business days to reflect after it has been initiated.

For Cash on Delivery orders, where a monetary refund is applicable, we may request appropriate bank/UPI details through our authorised customer-support process.

Mango Monkeyz will not be responsible for delays attributable solely to banks, payment gateways or other financial intermediaries after the refund has been successfully initiated by us.

9. SHIPPING CHARGES

For exchanges requested due solely to customer size selection or preference, reverse-shipping and/or re-shipping charges may apply and will be communicated before the exchange is processed.

Where a return is accepted because Mango Monkeyz supplied an incorrect, defective or damaged product, reasonable return/replacement shipping costs will ordinarily be borne by Mango Monkeyz in accordance with applicable law and the circumstances of the claim.

Original shipping/COD charges may be non-refundable for discretionary/customer-preference returns where permitted by applicable law.

10. SALE, PROMOTIONAL & FINAL-SALE PRODUCTS

Products specifically identified as “Final Sale” or “Non-Returnable” at the time of purchase are ordinarily not eligible for change-of-mind returns or exchanges.

However, this restriction does not remove remedies available under applicable law where the product is defective, damaged, incorrect, spurious or materially different from what was represented or ordered.

11. CO-ORD SETS

Where a product is sold as a set — including a T-shirt and shorts co-ord set — it is treated as one product for return purposes.

Unless otherwise approved by Mango Monkeyz, the complete set must be returned together.

Individual components of a set cannot ordinarily be returned or exchanged separately.

12. COLOUR & DISPLAY VARIATIONS

We make reasonable efforts to display product colours accurately.

However, minor colour differences may occur because of:

• screen brightness;
• device/display settings;
• lighting;
• photography; or
• normal manufacturing/dye variations.

Reasonable minor variations that do not amount to a defect or material misrepresentation will not ordinarily qualify as a defective-product claim.

13. MINOR MANUFACTURING VARIATIONS

Because garments are manufactured and finished in batches, minor variations in measurements, placement, stitching, printing or colour may occasionally occur within reasonable manufacturing tolerances.

Such minor variations will not ordinarily constitute defects unless they materially affect the appearance, quality, functionality or description of the product.

14. CANCELLATION BEFORE DISPATCH

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be cancelled where operationally possible.

Once an order has been dispatched, it cannot ordinarily be cancelled and must instead be handled under the applicable return/exchange provisions of this policy.

Mango Monkeyz also reserves the right to cancel orders reasonably suspected to involve fraud, payment irregularities, incorrect information, inventory errors or other legitimate operational concerns. Any amount collected for an order cancelled by Mango Monkeyz will be refunded as applicable.

15. REFUSED / UNDELIVERED COD ORDERS

Customers are requested to place Cash on Delivery orders only when they genuinely intend to accept delivery.

Repeated refusal of confirmed COD orders, provision of incorrect delivery information, or other patterns reasonably indicating misuse may result in COD being restricted for future orders associated with the relevant customer/order information.

Mango Monkeyz may require prepaid payment for subsequent orders where reasonably necessary to prevent repeated logistics losses or suspected misuse.

16. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate an eligible return/exchange, contact Mango Monkeyz customer support within the applicable period and provide:

Order Number:
Customer Name:
Registered Phone/Email:
Product:
Reason for Return/Exchange:
Requested Size (for exchange):
Photographs/Video (where relevant):

Please do not send products back without receiving return instructions from our customer-support team.

Unauthorized parcels may experience delays in identification and processing.

17. GRIEVANCE REDRESSAL

For complaints relating to orders, returns, refunds, products or services, customers may contact:

Grievance Officer: Shivaditya
Designation: Grievance Officer – Mango Monkeyz
Email: supportatmangomonkeyz@gmail.com
Phone: +91-9650014623

Complaints will be acknowledged and handled in accordance with applicable Indian consumer and e-commerce laws.

18. CONSUMER RIGHTS

This policy is intended to operate in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws in India.

Nothing contained in this policy is intended to exclude, restrict or override any mandatory right or remedy available to a consumer under applicable law.

Where any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable law shall prevail.

19. POLICY MISUSE & LEGAL RIGHTS

Mango Monkeyz reserves its rights and remedies under applicable law in cases involving suspected fraud, deception, chargeback abuse, product substitution, theft, impersonation, falsification of evidence or other unlawful activity.

Relevant transaction, fulfilment, communication, payment, courier and return records may be preserved and produced to payment providers, logistics partners, governmental authorities, law-enforcement agencies, courts or other competent authorities where reasonably necessary and legally permissible.

20. CONTACT US

For return, exchange or refund assistance:

Mango Monkeyz
Email: supportatmangomonkeyz@gmail.com
WhatsApp/Phone: +91-9650014623
Customer Care Number: +91-9650014623
Operational Hours: 10Am-6Pm IST Mon-Sat

Please mention your order number in all communications so that we can assist you efficiently.