Contact information

CONTACT US

Need help with your Mango Monkeyz order? We’re here to help.

For questions relating to products, sizing, orders, payments, shipping, delivery, returns, exchanges or refunds, please contact us through the official channels listed below.

CUSTOMER SUPPORT

Email: supportatmangomonkeyz@gmail.com

Phone / WhatsApp: +91-9650014623
Customer Care Number: +91-9650014623

Customer Support Hours:
Monday – Saturday
10Am-6Pm IST Mon-Sat

Messages received outside our support hours will be attended to on the next working day.

For faster assistance regarding an existing order, please include your:

Order number;
Name used while placing the order;
Registered phone number/email; and
Brief description of your query.

ORDER & DELIVERY SUPPORT

Please contact us if you require assistance regarding:

Order confirmation;
Order status;
Shipping or tracking;
Delayed delivery;
Incorrect delivery details;
COD verification;
Damaged or tampered parcels;
Missing items;
Incorrect products;
Returns or exchanges; or
Refund status.

For damaged, incorrect, incomplete or tampered shipments, please preserve the product and original packaging and provide photographs/video where relevant.

Returns, exchanges and refunds remain subject to our Return, Exchange & Refund Policy.

SIZING & PRODUCT ASSISTANCE

Need help choosing a size before ordering?

Contact our customer-support team with the product name and your child's relevant measurements, and we will be happy to guide you.

Any sizing recommendation provided by our team is guidance only, as children's body proportions may vary.

GRIEVANCE REDRESSAL

For formal consumer complaints that have not been resolved through regular customer support, you may contact our Grievance Officer:

Grievance Officer: Shivaditya
Designation: Grievance Officer – Mango Monkeyz
Email: supportatmangomonkeyz@gmail.com
Phone: [CONTACT NUMBER]

Consumer grievances will be acknowledged within the timeline prescribed under applicable Indian e-commerce and consumer-protection law and handled in accordance with applicable legal requirements.

When submitting a grievance, please include:

Your full name;
Order number, if applicable;
Registered phone number/email;
Description of the issue;
Relevant supporting documents, photographs or screenshots; and
The resolution you are requesting.

IMPORTANT: PROTECT YOURSELF FROM FRAUD

Please communicate with Mango Monkeyz only through the official contact details displayed on our website and verified official social-media accounts.

Mango Monkeyz will never ask you to share your:

UPI PIN;
debit/credit card PIN;
CVV;
OTP unrelated to legitimate order/delivery verification;
net-banking password; or
screen-sharing/remote-access credentials.

We will also never ask you to scan a QR code or enter your UPI PIN to receive a refund.

Entering a UPI PIN generally authorises a payment from your account; it is not ordinarily required to receive money.

If anyone claiming to represent Mango Monkeyz asks for confidential banking credentials, remote access to your phone/computer or payment through an unofficial account, do not proceed.

Please report the incident to us through the official contact information on this page.

REFUND COMMUNICATIONS

Where a refund has been approved, Mango Monkeyz will process it only through our authorised refund procedure.

For prepaid transactions, refunds will ordinarily be initiated to the original payment method wherever applicable.

For eligible Cash on Delivery refunds, our customer-support team may request appropriate bank or UPI details where necessary to process the refund.

We will never require your UPI PIN, card PIN, CVV or banking password to issue a refund.

SOCIAL MEDIA & IMPERSONATION WARNING

Mango Monkeyz may communicate through its official social-media accounts.

Please be cautious of:

fake Mango Monkeyz Instagram accounts;
fake customer-support profiles;
unofficial WhatsApp numbers;
fraudulent giveaway messages;
fake refund links;
suspicious QR codes;
fake payment requests; or
accounts claiming that you have “won” something and must first make a payment.

Our official social-media handles will be linked through our website wherever applicable.

Mango Monkeyz is not associated with unauthorised accounts merely because they use our name, logo, photographs or branding.

If you discover a suspicious account impersonating Mango Monkeyz, please report it to us.

BUSINESS ENQUIRIES

For collaborations, media, PR, partnerships, wholesale or other business enquiries:

Email: supportatmangomonkeyz@gmail.com

Please include the nature of your enquiry in the subject line so that it can be directed appropriately.

RESPONSE TIMES

We aim to respond to customer-support enquiries as quickly as reasonably possible.

Response times may be longer during:

sales;
product launches;
public holidays;
weekends;
unusually high order volumes; or
circumstances outside our reasonable control.

Urgent delivery issues should include the order number in the first message to help us locate the transaction quickly.

OFFICIAL COMMUNICATION RECORDS

For security, fraud prevention, customer service and dispute resolution, communications relating to an order may be retained by Mango Monkeyz in accordance with our Privacy Policy and applicable law.

Customers should avoid sending unnecessary sensitive financial information through email, Instagram DM or WhatsApp.